This Refund Policy explains the general rules that may apply to purchases or paid services associated with Luxstream (if offered). If you did not purchase anything through Luxstream, this page is provided for transparency only.
1. General principle
Refund eligibility depends on the specific product/service, the payment provider used, and the time of the request. Where applicable, we aim to handle requests fairly and promptly.
2. When a refund may be considered
- Duplicate charge for the same order,
- Accidental payment error clearly documented,
- Service not delivered as confirmed by our records (if applicable).
3. When a refund is typically not granted
- Requests made after a long period has passed ,
- Failure caused by device, network, or third-party systems outside our control,
- Violation of applicable terms or policies (where relevant).
4. How to request a refund
Please contact us with:
- Your name and email used for the purchase,
- Order/payment reference ID,
- Reason for the request and any supporting details (screenshots, timestamps).
Submit requests via Contact .
5. Processing time
We typically respond within [24–72] hours. If approved, refunds are issued to the original payment method. Processing time may vary by payment provider and bank.